Frequently Asked Questions

Frequently Asked Questions

Who do Support Officers help?

We help people in our community when they experience tragedy or trauma. This may be family crisis intervention, school crisis response, or on-scene support of first responders and families. Support Officers often follow up with families and individuals for months following their crisis.

When do you go out to a scene?

We are dispatched by the 911 operator when there is a disaster, accident, death notification, or other traumatic event where our training and expertise serve to care for and comfort victims, families, and the first responders.

What kind of training do Support Officers receive?

Support Officers are trained in areas such as crisis response and intervention, incident command systems, critical incident stress, school crisis response, and on-scene procedures for suicide, SIDS, homicide, death investigation, and shootings.

What is your greatest challenge?

The overwhelming increase in calls is our greatest challenge. In the past two years, the number of calls has increased 49%. Support Officers are particularly needed by families immediately after an infant death, and in the past two years the number of infant deaths has increased 100%. This increase in calls strains financial resources and limits our ability to provide much needed physical comforts to grieving families with our limited funds.

How can I help Support Officer and my community?

Donate today! Your donation is tax deductable and will go a long way to help us.